During Ontira’s 20+ year history, we have installed over 60 systems across North America and Australia. Our customers have experienced first hand how Ontira’s solutions improve transit operations and enhance customer communications.
“The Paratransit IVR has increasingly reduced our labor cost each of the last three years, totaling over $274,000. The IVR provides an efficient and effective alternative for our customers to cancel, confirm, and schedule trips throughout the weekend, without the need to speak with a live agent. Our staff is able to be home with their families, our customers' business needs are met, and our labor cost is measurably reduced.”
David Sheppard
Senior Specialist, Management Services
Dallas Area Rapid Transit (DART) |
“For five years, we have been using Ontira's MessageCenter for same day paratransit bus arrival notifications and recertification reminders. During this time, our no-show rates have dropped from 7% to 3%, and cancel rates from 22% to 15%. We are planning an upgrade that will automatically notify passengers with changes in estimated pick up times. This will reduce the amount of time our schedulers currently spend manually calling passengers with changes. Along with a reminder of next day trips, the enhancement will also give our passengers the opportunity to cancel their rides the day before.”
Steven Ponte
Chief Operating Officer
Eastern Contra Costa Transit Authority |
“Ontira has been providing stable and robust Automated Traveler Information Systems to BC Transit since 1987. They have always been easy to work with and strongly focused on customer service. Ontira's systems provide transit information to 10 communities in our province. Recently we worked with them and their partners to develop the continent's first ever bus arrival notification system for paratransit services in Victoria. Their work is a cornerstone to our customer service.”
Mike Davis
Manager, Planning and Scheduling
BC Transit |
"Metro is extremely pleased with the software, service and support we are receiving from Ontira! I recommend them in the highest regard. We have requested numerous customizations and they have been a true partner in providing the solutions we need. Data integration has been made seamless and very reliable using Ontira's DataLoader, which they developed for our project. Our customers, both internal and external have given us excellent feedback since the system was put in service in March 2006.”
Tom Dutton
Director of Operations Systems
Metro St. Louis |
"The IVR is a self service information resource for customers needing schedule information, allowing the customer service reps to focus on the more information intensive requests like trip plans. The IVR handles roughly 30% of all calls, start to finish. This has allowed DART to maintain Customer Service staffing at constant levels for 5 years, even though call volume has increased during that period by over 20%."
Alan Gorman
Sr. Manager, Geographic and Transit IT Systems
Dallas Area Rapid Transit (DART) |
"The Ontira Communications IVR and real-time automated trip booking solution has provided BlueGO with a seamless tool that has increased ridership and rider satisfaction to the benefit of Lake Tahoe's environment. Ontira Communications' knowledgeable and friendly staff provides BlueGO with quality customer service, and remains a hands-on partner in evolving the BlueGO system to meet the public's needs. The kiosk based real-time trip booking has reduced the need for live dispatch resources, lead to a significant increase in operating efficiencies, and decreased wait times of the door-to-door service."
Nick Haven
Senior Transportation Planner
Tahoe Regional Planning Agency (TRPA) |
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