Transit users depend on a range of information to complete their journey, such as schedules, next bus arrival times, fares and more. However, they don’t always have access to printed schedules nor the time to call customer service and wait to speak to a live agent. BusLine, Ontira's fixed route solution, makes it easy for transit riders to find the travel information they are looking for.
Accessible via Interactive Voice Response (IVR) telephone, BusLine allows callers to obtain "next bus" times, schedule information, route descriptions, fare information, and both route-specific and general bulletins. BusLine’s IVR system is available via touch-tone and Automated Speech Recognition (ASR).
The convenience of BusLine allows callers to access automated ride information 24 hours a day, seven days a week. BusLine handles routine ride inquiries, so customer service agents are able to provide personalized service to callers who require more attention. Transit agencies will save money, as more customers can be served without increasing the cost of handling the calls.
More than an IVR system, BusLine can also be enabled to deliver information over numerous media options, including Internet, kiosk, Short Messaging System (SMS), e-mail, variable message signs, and Telephone Device for the Deaf (TDD).
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