Communication can take many forms, especially in today’s digital world. Therefore, as a means of communication, media includes much more than traditional TV, newspapers, and radio; it also encompasses interactive technologies such as telephone, Internet, and mobile applications.
Ontira's integrated media solutions provide timely transit information wherever transit riders go. These media solutions integrate with Ontira’s BusLine, HandyLine and TripFinder applications, or they can extend the reach of existing third party applications. Ontira’s combined media solutions can automate up to 95% of inquiries, which frees customer service agents from routine questions and requests.
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Features
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Easy to Maintain |
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All transit data is stored on one central media server. |
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Consistent Results |
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The same transit information is delivered through multiple media channels. Riders receive consistent information, regardless of the media they choose. |
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Multiple Languages |
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Provide information in English, Spanish, French, or other languages. |
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Patented Technology |
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Ontira's touch-tone IVR technology is protected by U.S. patent. |
Media Solutions
Interactive Voice Response (IVR)
Ontira’s Interactive Voice Response (IVR) system provides automated transit information over the telephone, with both touch-tone and speech recognition technology. We have implemented over 60 IVR systems for fixed route and paratransit transit agencies. In fact, Ontira built over 75% of the IVR systems currently in use by transit agencies in the US and Canada.
Speech-Enabled IVR
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Natural Interface |
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Riders speak simple commands to retrieve transit information. |
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Accurate Recognition |
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The IVR’s Automated Speech Recognition (ASR) has up to 95% accuracy and adjusts to most voices and accents. |
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Complex Data Entry |
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Callers can speak addresses, intersections, and comments. |
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Latest Technology |
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The system is based on VoiceXML, an open and flexible telephony platform. |
Touch-Tone IVR
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Quick |
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Callers respond to brief menus using touch-tone commands to retrieve transit information. |
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Human Speech Output |
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Menus and prompts sound natural and are of high quality, whether they are recorded or generated with Text-to-Speech (TTS). |
Web
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Graphic Display |
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Riders navigate a simple website with the click of a mouse. |
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Dynamic Maps |
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Landmarks and trips are displayed on detailed maps. Users can pan and zoom in on the maps to view any portion of the transit area. |
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Flexible Distribution |
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Schedules, trip itineraries, and other information can be printed from the browser, or e-mailed, faxed, or mailed to transit users. |
Kiosk
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Location-Specific Information |
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Perfect for transit stations, airports, malls, and tourist attractions. Riders can plan trips from the kiosk, view maps of the area, and discover local attractions. |
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Touch Screen Friendly |
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Riders use a simple touch-screen interface. |
Wireless
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PDA |
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Riders can use their Personal Digital Assistants (PDAs) to browse a light version of Ontira's Web media solution. |
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SMS |
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Dial-out messages, such as trip reminders, are sent via Short Messaging System (SMS) to mobile devices. |
Variable Message Signs
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Indoor/Outdoor |
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Display transit information inside or outside on durable, vandal-resistant, and weather-resistant signs. |
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Real-Time Arrivals |
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Signs display the latest arrival and departure information at busy stops. |
E-mail & Fax
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Automated Delivery |
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Riders can request that schedules, route maps and other information be sent to them by e-mail or fax. Our systems handle the e-mail or fax transaction automatically. |
Telephone Device for the Deaf (TDD)
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Accessible |
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Hearing impaired riders can use their Telephone Device for the Deaf (TDD) units to retrieve transit information. The interface is similar to the touch-tone IVR interface. |
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