Ontira understands that in the transit industry up-to-date information is important no matter where you are. That is why paratransit supervisors will find PocketQuest™ PTS (Paratransit Supervisor) so valuable. When out of the office, your supervisors can still stay connected to real-time customer and vehicle information. Customers, as well as transit staff, will benefit from supervisors being able to respond more quickly to service needs. Download Product Sheet [222K pdf]
Benefits
Increased operational efficiencies – While away from the office, supervisors can respond quickly to driver and customer needs with real-time information.
Enhanced customer service – Faster response times lead to improved service for customers.
Combined voice & data – A single device streamlines communications. Wireless data also helps reduce voice traffic on the network.
Standard Features
Precise vehicle location – PocketQuest utilizes AVL data to obtain and display real-time vehicle location.
Monitoring of vehicle manifests – PocketQuest communicates directly with your schedule and AVL software to query a vehicle’s current manifest.
Dynamic mapping – Trip information and vehicle locations are displayed in real time on interactive maps with pan and zoom capabilities.
Comprehensive customer profiles – PocketQuest enables live access to detailed customer data, including: today’s trips, pickup and drop-off locations and times, and customer registration information.
Broad search capabilities – Supervisors can use a map to locate vehicles or a drop-down menu to search for vehicles, customers, and locations.
Implementation
GIS data integration – Vehicle locations are displayed on a map image of the local street network.
Secured web services – Communications over the cellular data network uses SSL (Secure Socket Layer) to ensure your customer data remains secure.
Pocket PC format – PocketQuest PTS runs on select Windows Mobile® operating systems.
PocketQuest in Operation
PocketQuest can be configured to interface with all major scheduling providers like GIRO, RouteMatch, StrataGen Systems, and Trapeze Software Group. PocketQuest’s integration with real-time information can be provided by any of the leading AVL/CAD vendors, such as Orbital TMS, Siemens, INIT Innovations in Transportation, Mentor Engineering, and Grey Hawk Technologies.
Ontira has installed over 60 Automated Traveler Information Systems (ATIS) at transit sites across North America. Collectively, our IVR systems handle over 2.5 million inquiries per month.
PocketQuest in Action
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