MessageCenter is a centralized management tool that delivers information to your customers through multiple media channels.
Messages can give proactive notification of:
- Trip reminders
- Trip change notices
- Next bus arrival/departure notifications
- Emergency notifications
- Renewal notices
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Messages can be sent automatically to all customers, or only to those who subscribe or volunteer to receive them. These notifications not only increase customer satisfaction, they are an effective way to reduce the operational costs associated with no-shows and late pick-ups. Transit agencies can increase public service with minimal staff cost.  Download Product Sheet [185K pdf]
Benefits
Increased Operational Efficiencies – Customers receive transit information through automated notifications, thereby reducing their need to contact your call center.
Proactive Customer Communications – Stay in touch with your customers by providing regular updates, reminders, and other notifications.
Reduced No-Shows – MessageCenter reduces no-shows by sending automated trip reminders to your customers.
Subscription Revenue Generation – A subscription-based model for notification services could provide you with valuable additional revenue.
Standard Features
Customized Messages – You can create and distribute messages such as trip reminders, arrival/departure time of the next bus, emergency messages, current events, service messages, and general announcements.
Telephone/Pager Notification – When integrated with Ontira’s IVR system, messages are automatically sent via phone, pager, or other media.
Contact Management – Customers eligible to receive notifications are synchronized with your scheduler database and can be viewed and managed in MessageCenter.
Scheduled Message Delivery – Messages can be scheduled for delivery at specific times or by specific events, such as a bus arrival.
Real-time Notification – MessageCenter can use schedules and times from AVL/MDT systems to trigger notification messages.
Detailed Reporting – MessageCenter provides standard and custom reports on dial-out activity.
Optional Features
Stay in touch with your customers through proactive communications:
Variable Message Signs – Display latest arrival and departure information at transit stops and other locations.
Media Options
MessageCenter can be delivered to the public through the following media:
Implementation
Stand-Alone System – MessageCenter can function as a stand-alone system without an existing Interactive Voice Response (IVR) system. Ontira will set up the required telephone environment and install the application.
Value-Added System – MessageCenter can be easily integrated into Ontira's IVR or other 3rd party IVR systems.
Development API – XML API is available to allow you to interface your custom application to MessageCenter.
MessageCenter in Operation
Current installations of MessageCenter are running with full integration of major scheduling providers like TranSched, GIRO, StrataGen Systems, and Trapeze Software Group. Many of these systems are also enhanced to include the real-time information provided by AVL/CAD vendors, such as ACS, INIT Innovations in Transportation, Mentor Engineering, and Grey Hawk Technologies.
Ontira has installed over 70 Automated Traveler Information Systems (ATIS) at transit sites across North America. Collectively, our IVR systems handle over 2.5 million inquiries per month.
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