Ontira’s solutions allow you to automate routine transit information – leading to increased call center capacity, cost savings, and more efficient operations. When building your Automated Traveler Information System (ATIS) there are a few considerations that will help lead you to the right solution for your information needs.
For a personalized evaluation of your needs and an estimate of potential cost savings, contact us at 604.669.1070 ext. 1 or
Questions to consider when building your ATIS solution
What information would you like to automate?
Bus times & schedules
Paratransit information
Trip planning
Trip Reminders and Arrival Notifications
How do you currently provide this information to customers?
How many calls does your call center typically handle overall? Of these, what percentage is for information you wish to automate?
If automating bus times and schedules, consider the following:
Over which media would you like to deliver this information?
Telephone
Web Browser
Mobile Phone Browser
Variable Message Signs
Short Messaging Service (SMS)
Kiosk
E-mail
Telephone Device for the Deaf (TDD)
Do you plan to include real-time information in your customer communications? If so, do you currently have an Automated Vehicle Location (AVL) system in place and which vendor is it from? What fixed route scheduling software do you currently use?
If automating paratransit information, consider the following:
Specifically, what type of information would you like to automate - confirming/canceling trips, booking new trips, and/or sending trip reminders?
Over which media would you like to deliver this information?
Telephone
Web
Short Messaging Service (SMS) for reminders
E-mail for reminders
Telephone Device for the Deaf (TDD)
Do you plan to include real-time information in your customer communications? If so, do you currently have an Automated Vehicle Location (AVL) or Mobile Data Terminal (MDT) system in place and which vendor is it from? What paratransit scheduling software do you currently use?
If automating trip planning, consider the following:
Over which media would you like to deliver this information?
Telephone
Web Browser
Mobile Phone Browser
Kiosk
Personal Digital Assistant (PDA)
E-mail
Recommended Solutions
Choose BusLine for automating bus times and schedules
Choose HandyLine for automating paratransit information
