News Release - February 28, 2007
RouteMatch and Ontira Announce Alliance to Distribute Interactive Voice Response Solution
Vancouver, BC - February 28, 2007 - RouteMatch Software Inc. and Ontira Communications Inc. (OCI©) announce they have formed a strategic alliance for the distribution of Interactive Voice Response (IVR) solutions for the paratransit industry. Under terms of the alliance, effective February 1, 2007, RouteMatch will distribute Ontira’s HandyLine solution, which provides paratransit riders the convenience of 24-hour access to automated ride information.
Ontira’s HandyLine IVR automates many of the routine ride inquiries normally handled by transit agency service representatives. This allows more callers to be served at a reduced cost to the agency and without the need to increase staff. Using touch-tone commands or Automated Speech Recognition (ASR), customers can perform a variety of tasks via telephone, such as confirming or cancelling scheduled trips, booking new trips, obtaining account information, and providing agencies with feedback about their services. HandyLine also enables customers to register for and receive automated trip notifications and dial-out messaging.
“Our alliance with RouteMatch marks a major milestone in our mutual efforts to increase the accessibility of transportation services to those in the paratransit community,” says Gerald Bachmayer, Director of Ontira Communications. “We are extremely pleased to be working closely with a distinguished company such as RouteMatch.”
HandyLine integrates seamlessly with RouteMatch Software’s scheduling system in real time, allowing information within the software to be directly and immediately accessible to callers, including recently scheduled or cancelled trips, short-term changes, and special service days.
About RouteMatch Software Inc.
RouteMatch Software is a proven leader in transportation and logistics technology and services, with specific expertise in demand-response or paratransit systems. Targeting private and public sector transportation providers, the company's products address automated data management, scheduling & routing optimization, dispatching, verification, billing, reporting, fixed route integration, and transportation coordination. Founded in 1999, the company is headquartered in Atlanta, GA, with 7 additional offices across the U.S. Additional information about RouteMatch Software products is available at www.routematch.com or by calling RouteMatch Sales & Marketing Services toll-free at 1-888-840-8791 or 404-876-5160.
About Ontira Communications Inc.
Ontira empowers transit operators with solutions that enhance customer communications. Providing Automated Traveler Information Systems (ATIS) technology since 1984, Ontira has earned a reputation for reliable and user-friendly multimedia applications and superior customer service. Ontira’s information solutions enable transit users across North America and Australia to access traveler information via telephone, Internet, kiosk, fax, wireless technology and digital signage.
- For more information contact:
- Heather Liau
- Marketing & Communications
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