News release - August 12, 2003
Ontira Awarded Multimedia Travel Information Contract by New Orleans RTA
VANCOUVER, BC - Ontira Communications Inc has signed its largest contract to date with New Orleans Regional Transit Authority. Ontira will install an automated multimedia information system that will provide travel information in both English and Spanish for all of New Orleans public transportation services.
New Orleans transit users will be able to plan a trip itinerary, purchase their transit passes, and look up bus schedules and general transit information via telephone, Internet, kiosk and wireless technologies.
Users of New Orleans on-demand assisted ride services for those unable to take public transit will now be able to automatically book trips, and confirm or cancel their previously scheduled rides without waiting on hold for operator assistance.
In addition to using the familiar touch-tone menu to access ride information, telephone callers also have a choice of using the speech recognition option, and may speak naturally into the telephone to request the desired ride information. Hearing impaired callers will be able to use their telephone device for the deaf (TDD) to follow the same touchtone menu prompts to access their ride information.
The variety of media available to riders ensures that all customers are able to access their ride information 24 hours a day, in the manner most convenient for them at that time.
Ontira's new system also has two-way information delivery capabilities, such as automatically faxing route schedules as requested by riders. Even more exciting is the ability to automatically dial out to remind riders of their scheduled trip, reducing expensive "no shows" for demand response services.
New Orleans RTA can expect increased customer satisfaction levels, as well as operational efficiencies. Ontira's integration with an automatic vehicle locator will allow RTA and callers to know where the vehicles are along their route, and if they are on schedule. Reduced or even eliminated hold times allow customer service agents to organize their time more effectively and potentially save on labor costs.
Ontira Communications has been providing multimedia information solutions to transit companies across North America since 1984.
- For more information contact:
- Heather Liau
- Marketing & Communications
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